As our products are perishable, all food sales are final. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Vienna Cookie Company is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.
If your gift is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the gift and you will not be refunded.
Please note that we are not responsible for orders that are damaged during shipment. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (USPS or UPS), but this, of course, is out of our control. However all our shipments are insured and you may file a claim with USPS or UPS to be refunded for the damaged product. Use your tracking number to file your claim.
For more information, please contact us at firstname.lastname@example.org.