Understanding Our Return and Refund Policy for Your Peace of Mind

Our Return and Refund Policy is designed with your satisfaction in mind! At Vienna Cookie Company, we understand that purchasing perishables can feel risky. That's why we strive to maintain transparency and offer you clear guidance on what to expect.

We truly want you to enjoy every bite of our delicious cookies. In the event that your order doesn't meet your expectations, knowing our policies will not only keep you informed but also enhance your shopping experience with us. Here’s how our policy is tailored to protect you:

• All food sales are final due to the perishable nature of our products.
• Inspect your order upon arrival to ensure everything is as expected.
• We're not liable for damages or loss caused by incorrect address submissions or issues with third-party carriers.
• Claims for damaged items can be filed through USPS or UPS using your tracking number.

Please remember, if a gift is returned due to an incorrect address, we must unfortunately dispose of the perishables, and no refund will be issued. Your careful address confirmation is key!

For any questions or more information about our Return and Refund Policy, don’t hesitate to reach out. We’re here to help! Contact us at info@viennacookiecompany.com.