Vienna Cookie Company offers USPS or UPS shipping services. All of our packages are shipped from our bakery in Baldwin, NY. We do not ship to Alaska and Hawaii, and cannot ship outside of the United States.
Orders are processed within 3 business days before shipment. Shipping dates are automatically calculated based on the selected shipping service and recipient's shipping address.
Vienna Cookie Company is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.
Third Party Carrier
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (USPS or UPS), but this, of course, is out of our control.
Inclement Weather Conditions
Please note, that we are not responsible for shipping delays due to inclement weather.
Tracking your Order
To track your package, click the tracking number that was sent to you with your order confirmation. If you have questions, do not hesitate to contact us at firstname.lastname@example.org